Common Questions About Stowe Resort Homes
HOW DO I MAKE A RESERVATION?
1. Phone us at 802-760-1157 with your name, phone number, check- in date and property you would like to reserve. If we are on another call, or away from the office greeting guests, we will return your call within 24 hours. or...
2. Book online using this website.
Is my booking Confirmed? Resort home reservations are not confirmed and executed until a signed rental agreement and deposit is received by our office. This may be done via the website booking engine, email, fax or snail mail.
Is there a minimum age requirement? You must be 25 years of age in order to book a vacation rental with us.
Do you have smoking properties available? Smoking of any kind is not permitted in any of our resort homes.
WHAT IS OR ISN'T INCLUDED?
All of our homes are fully equipped with bed, bath and kitchen linens. All kitchens are properly stocked with counter-top appliances (coffee maker, toaster, blender, etc.)dishes and flatware, pots, pans and cooking utensils. All homes are equipped with washer and dryer unless noted. Smaller condos have onsite coin operated laundry on property.
You will find a starter supply of paper towels, dishwasher detergent, hand soaps and bathroom tissue upon arrival. There are two grocery stores in Stowe and a number of specialty shops if your stay is longer and you require more supplies.
Do I need to bring my own towels? Rental rates include linens and utilities unless otherwise noted. If you have a favorite pillow, please bring it, but otherwise you're all set.
Are utilities included? Yes, utilities are included for all rental less than 30 days. Rentals longer than 30 days may require additional charges for usage-based utilities (heat, electric, etc.)
What about phone calls? Long distance charges are not included unless otherwise noted. Long distance phone calls are subject to $20.00 surcharge, taken from the renter's security deposit. We encourage guests to use cell phones for long distance calls.
How much is tax? All rates for rentals under 30 days are subject to 9% Vermont and 1% local taxes.
What are the cleaning fees? Post departure cleaning fees are listed for each Resort Home and are the responsibility of the renter. If you would like to arrange further mid-stay housekeeping during your stay, please contact us.
Can you stock the fridge for us? Convenient, pre-arrival grocery shopping is available. Please ask for a suggested grocery list and fee schedule. Shopping lists must be emailed at least 72 hours prior to check-in to guarantee delivery by check-in time.
Do we need to pack the crib? If you need to rent baby gear, please contact us. We are able to arrange rentals of cribs, pack and plays, high chairs, strollers, joggers, bike trailers and tag along bikes, anything you need during your stay, but don't want to pack in the car.
WHAT DOES THE SECURITY DEPOSIT COVER?
The purpose of the security deposit is to secure the performance of Renter's obligations under this Agreement, including but not limited to payment for: damage, injury, deterioration, or loss occurring to the Property; any extra cleaning or repair costs in excess of the standard cleaning charge; any unreturned keys; and any long distance telephone charges. Agent shall return the security deposit to Renter, less any deductions utilized for any of the previously listed purposes. Upon determination of any damages, the Agent will specify any deductions in a written statement accompanying the return of the security deposit, by first class mail to Renter's mailing address. Included in this mailing will be a copy of the telephone bill if any long distance calls are made and any other bills for charges incurred during the term of the lease.
WHAT IS THE PAYMENT POLICY?
50% of the total amount due must be paid upon signing the rental agreement. The remaining 50% is due no later than 30 days prior to the check in date for non-holiday rentals, and not less than 60 days prior to the check-in date for rentals during holiday periods. If the signed rental agreement is received less than 30 days prior to the check-in date for non-holiday rentals, or less than 60 days prior to the check-in date of a holiday rental, then the full amount due shall be paid upon signing. All payments shall be mailed or otherwise delivered to Agent at its mailing address listed on the agreement.
WHAT IS THE CANCELLATION POLICY?
Cancellations 30 or more days prior to arrival (60 or more days for holiday periods) are refundable, less a 6% service charge to cover credit card processing fees. No refunds will be issued within 30 days of arrival (60 days for holiday periods), under any circumstances unless the property is re-rented. In the event Agent is able to re-rent the Property to another guest for the same or more rental payment as provided in the Agreement, then the Agent will return to Renter the security deposit and all payments made by Renter, less the 6% cancellation fee and any expenses incurred by Agent in re-renting the Property.
CHECK-IN/CHECK-OUT TIMES & PROCEDURES:
Check-in time is 4:00 pm and check-out time is 11:00 am. If you notify us in advance that you would like either an early arrival or a late departure, we will do our best to accommodate your wishes.
We will text you prior to arrival, if you require any assistance during your stay, or in case you accidentally lock yourself out of the Resort Home, please text us or call the office number. Phones are forwarded to a staff member after hours.